Many service delivery challenges can be attributed to customer expectations. After all, your organization’s success depends on an improved customer experience and increased loyalty coupled with reduced churn. This is the core of service delivery optimization: helping employees outside the contact center manage service delivery just as well as your contact center employees do. As organizations face the challenge of so many employees outside the contact center handling customer service, organizations need to ensure all employees who are responsible in some way for customer service delivery work as efficiently and effectively as your contact center professionals do. While you may like to think that your call center handles the majority of your customer service, the truth is that activities that impact the customer experience happen across your organization and its various channels. A Definition of Service Delivery Optimization
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |